Returns and Refunds
United States return costs
For eligible United States returns, VYRO provides a free prepaid return shipping label. Returns are by mail. There is no return-shipping fee and no restocking fee.
United Kingdom returns
For UK deliveries, you may request a return within 30 days, including sale items. Email gabrielmediamarketingllc@gmail.com for a prepaid return label and the correct return address. Returns are by mail with no return-shipping or restocking fee. We do not offer direct exchanges; return the item and place a new order.
UK statutory rights override conflicting terms below. For eligible online purchases, notify us of cancellation within 14 days of delivery, then return the goods within another 14 days. You may inspect goods as in a shop; deductions may apply for excessive handling. Refunds go to the original payment method within 14 calendar days of receiving the goods or evidence of return, whichever is earlier, including standard outbound delivery where required. Faulty, damaged or misdescribed goods retain statutory remedies. Cancellation exceptions apply only where legally permitted, such as genuinely personalised goods. Sale pricing alone is not an exception.
Return shipping address: Please contact gabrielmediamarketingllc@gmail.com to request a return. After approval, we will provide the correct return shipping address and instructions. Do not send your return to our business address unless our customer service team instructs you to do so.
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gabrielmediamarketingllc@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gabrielmediamarketingllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gabrielmediamarketingllc@gmail.com.
Contact information
Store name: VYRO
Email: gabrielmediamarketingllc@gmail.com
Phone: +1 786-660-6651
Business address: 16105 NW 87th Ct, Hialeah, Florida 33018, United States.
Monday to Friday: 09:00–17:00 GMT. Weekends: 11:00–16:00 GMT. We aim to respond within 24 hours.
Please contact us before sending a return. We will provide the correct return address and instructions; do not send products to the business address without authorization.